Overall Experience Reviews For Sport Clips Haircuts of Lakewood - Gravelly

1 rating

I have been going to this location since it opened and before that, to the Federal Way location. So, I have been supporting the local Sport Clips for quite a while. Angelic has always been my go to stylist, from Federal Way to Lakewood, but since she has left the store has taken a nose dive. The current manager shouldn't be anywhere near a customer service position, she is abrasive and rude. In my opinion, she is there for a paycheck and couldn't care less if there were customers or not. I have since gone in and asked for my punch card and will make the drive to Federal Way to see Angelic when I need a haircut or find a different establishment all together. Hopefully ownership will resolve this problem as it was a convenient location for me.

1 rating

I wanted to send a private note, and not a public review, but i dont have that option... I've been taking my son to Sport Clips for a few years. I would say the last 3 or 4 times have been strangely uncomfortable. It just sort of seemed like we were bothering them. Not very personable or polite. It felt like they were just tolerating us, but because they usually did a decent job on hair cut , we returned. Everyone has a bad day sometimes. Until a few months ago , I was a bartender for 13 years. I know how important it is, in an industry where you make tips, to MAKE and KEEP regulars... especially ones that tip well >>>arrows pointing to me<<<. Anyway, on Sunday, I went to take my son to get his hair cut. It was about 11 am. My son and I were in a great mood, not in a hurry, and we were prepared to wait. It was obviously busy when we walked in. The two ladies looked so irritated when we walked in, they rolled their eyes and sighed audibly...maybe because they were so busy? ? Before i could even approach the counter, one woman yells "it's gonna be at least 45 minutes! SIGN IN!!" Angry face angry face. I was so stunned by her abbrasivenes. It popped our happy, jovial bubbles. We literally just turned around and walked out. Ummm, aren't you at work to make money?.... FROM ME?!?!? Long story short, we went to super cuts, surprisingly got a similar greeting, they were also busy, so we walked out. I tried one more little tiny barber shop, we were greeted with such warmth. They were happy and personable. They made our experience fun and turned our bad morning right back around into a good morning.... And they did a fabulous job on his hair!! They definitely have my business from now on as well as the business of anyone else that ever asks me about a good place to get a hair cut. Because this wasn't the first time we were treated poorly at this Sport Clips, I thought I should send a note . I don't want anything, just thought you might like to know where improvements could be made.

5 rating

Angelic was the best took my messed up look to the best yet the season ticket was great two more to go hope it gets extended and I will by it again! Thank You SportClips

Rated 2.0 out of 5.0 based on 4 Client reviews

Chris C. | August 16, 2017 Overall Experience

"Nothing pisses me off more than a guy who comes in after me and is behind me on the board gets a hai"