Service Reviews For Sport Clips Haircuts of Lakewood - Gravelly

I have received my haircut here many times. Sports Clips has a good business model. However, I have witnessed on multiple occasions from the stylists a disdain for other customers through idle talk while getting my haircut. A gentlemen with his son walked in to get a haircut with a reservation and were asked to go outside because of COVID protocols. As soon as the gentlemen and son left, the receptionist and stylist started talking badly about the customers without provocation. I also witnessed in the same sitting the receptionist get off of a phone call with a customer requesting information. The receptionist/stylist came back to another stylist and said "did you hear my attitude towards his questions?" or words to this effect. Though I enjoy getting my haircut here, I cannot in good conscience continue to come back to a place that has held their customers in contempt behind their backs while I was sitting in their chair. This is not the first time. This is a customer service oriented business. I will be taking my business elsewhere.

Terrible service! Walked in and signed in and it says a 15min wait. Not a big deal. About 5mins later another person walks in and signs in. Next thing I know he is getting called up before me and another guy. And my time jumps from a 10min wait to 18min wait! So I finally get to the top of the list and the next hairstylist goes on break. I walked out.

My son and another gentlemen where next on deck the stylist came and took someone who was 4 people down the list and when we ask the other lady said he was first when me and the other gentlemen told her it was wrong she just kept on cutting the other person hair. Horrible customer service